Returns & Refunds Policy

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Effective Date: 05/08/2025

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At Pawsitively Pets Middleton St George, we want you to be happy with every purchase. This policy explains how we handle returns and refunds for both our in-store and online shop.

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1. Returns (Online and In-Store Purchases)

• You may return unused, unopened items within 14 days of purchase or delivery.

• Items must be in their original packaging and condition.

• A receipt or proof of purchase is required.

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2. Exclusions

We cannot accept returns on:

• Perishable goods (e.g. food or treats)

• Opened grooming products or hygiene items

• Custom or personalised items

• Gift cards

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3. Faulty or Damaged Goods

If a product is faulty, damaged, or not as described, we will offer:

• A replacement, exchange, or full refund (your choice)

• You must notify us within 7 days of receiving the item

We may request a photo of the item or require the return of the product.

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4. How to Return an Item

In Store:
Return the item to our shop during business hours with proof of purchase.

By Post (for online orders):
Email pawsitivelypetsmsg@gmail.com to request return instructions.

Customers are responsible for return postage unless the item is faulty or incorrect.

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5. Refunds

Refunds will be issued to your original payment method within 5–10 working days after we receive the returned item.

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6. Contact Us

📧 Email: pawsitivelypetsmsg@gmail.com
📞 Phone: 07468 530983