Shipping Policy

Effective Date: 5 August 2025

Thank you for shopping with Pawsitively Pets Middleton St George. Below you’ll find our current shipping and delivery options for online orders within the UK.

If you have any questions, please contact us at:
📧 pawsitivelypetsmsg@gmail.com
📞 07468 530983

1. Domestic UK Shipping

We currently ship to all addresses within the United Kingdom.

Standard Shipping: £3.95
Free Shipping: On orders over £40
Dispatch Time: Orders are usually processed and dispatched within 1–2 working days
Estimated Delivery: 2–4 working days after dispatch

We use Royal Mail or a reliable courier service. You will receive confirmation when your order has shipped.

2. Free Local Delivery

We offer free local delivery to Middleton St George, Sadberge, Long Newton and parts of Eaglescliffe with more areas coming soon!

Minimum order: £10
Deliveries are made within 1–2 days (excluding Sundays and bank holidays)
We will contact you to arrange a convenient delivery time

Please ensure you provide a correct and complete delivery address at checkout.

3. Click & Collect

We offer a Click & Collect option from our shop:

📍 Pawsitively Pets Middleton St George
1a Harts Bldgs, Middleton st George Darlington, DL2 1HE

Order Online, choose Click & Collect at checkout
We will notify you when your order is ready (usually within 24 hours)
Collections available during normal business hours:
[Insert your operating hours]

Please bring your order confirmation email or ID when collecting your items.

4. Missed or Delayed Deliveries

We are not responsible for delays caused by courier services, incorrect addresses, or circumstances beyond our control (e.g. severe weather). If you believe your order is delayed or lost, contact us and we will do our best to help.

5. Contact Us

If you have any questions about shipping, delivery areas, or your order, feel free to get in touch:

📧 Email: pawsitivelypetsmsg@gmail.com
📞 Phone: 07468 530983