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Effective Date: 05/08/2025

At Pawsitively Pets Middleton St George (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you use our services or interact with us online or in person.

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1. Who We Are

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Pawsitively Pets Middleton St George
📍 Middleton St George, County Durham, UK
📧 Email: pawsitivelypetsmsg@gmail.com
📞 Phone: 07468 530983

We offer pet grooming, dog walking, pet visiting, and a pet supplies shop (both online and in-store). We are the data controller for the personal data we collect from you.

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2. What Personal Information We Collect

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We may collect and process the following types of information:

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a) Contact Information

• Your full name

• Email address

• Phone number

• Home address (for bookings requiring home visits)

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b) Pet Information

• Pet name(s), breed, age, medical history, behaviour, vaccination records

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c) Transaction Details

• Purchase history

• Payment method (note: we do not store your full payment card details; these are processed securely via third-party providers)

 

d) Website & Technical Information

• IP address

• Browser type and device

• Pages visited and usage patterns (via cookies – see section 7)

 

3. How We Use Your Information

We use your personal data to:

• Process orders from our online and in-store pet shop

• Manage bookings for dog grooming, walking, and pet visits

• Communicate with you about appointments, services, or customer service queries

• Send promotional offers (only if you’ve opted in)

• Fulfil our legal and business obligations

We only collect what we need and store it securely.

 

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Contractual obligation – to provide services you’ve requested

• Consent – for marketing or optional communications

• Legitimate interest – to improve services or prevent fraud

• Legal obligation – for record-keeping or insurance purposes

 

5. How We Share Your Information

We do not sell your information. Your data may be shared only with:

• Trusted service providers (e.g. payment processors, booking platforms, delivery services)

• Legal or regulatory authorities if required

All third parties are contractually obliged to keep your data secure and confidential.

 

6. How We Store Your Information

Your information is stored securely using appropriate physical and digital safeguards. We keep your data only as long as necessary for:

• Providing our services

• Legal/accounting purposes

• Managing customer relationships

 

7. Cookies and Website Tracking

Our website may use cookies to:

• Improve your browsing experience

• Collect anonymous analytics (e.g. how many users visit and which pages are viewed)

You can disable cookies in your browser settings at any time.

 

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccuracies

• Request deletion of your data (in certain circumstances)

• Object to or restrict data processing

• Withdraw consent for marketing

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at:
📧 pawsitivelypetsmsg@gmail.com

 

9. Marketing Communications

You will only receive marketing emails if you’ve given your consent. You can unsubscribe at any time by clicking the unsubscribe link in emails or by contacting us directly.

 

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors without parental consent.

 

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

 

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

 

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data:

Pawsitively Pets Middleton St George
📧 Email: pawsitivelypetsmsg@gmail.com
📞 Phone: 07468 530983